I had to work at the hotel last night, and I did not feel well AT ALL! But, the people were so sweet and funny last night. I couldn't have asked for better guests.
Fast forward to this morning.
The same people are being the grumpiest, rudest complainers ever! And if you had a problem last night at 9:00pm then why did you not call me at the front desk? If you had I could have fixed the problem immediately, you would have gotten your sleep, and you wouldn't be a grumpy cursing sailor this morning. But, no! You waited until you were checking out this morning to demand a refund for a problem you never told me about. You did not have to curse. I took you seriously. But, if you had let us know of the problem before hand, instead of now, 1. I would respect you more 2. I wouldn't think you were a scammer 3. I wouldn't have to hear the language you learned as a sailor.
Do I have a sign that says "Curse at Me" tattooed on my forehead that I can't see???
I am going to continue to smile at your face with the biggest cheesiest smile I can muster and hope that it makes you vomit with it's sweetness!
Sunday, October 4, 2009
Sunday, September 27, 2009
Delivery Don't for 9/26/09
Today I had one rather unfortunate event happen at work that I feel I must blog about. It is definetly a delivery don't but I also think it is a big general DON'T in general (not just concerning pizza delivery).
Delivery Don't: If you have dogs that like to chase cars, please restrain them when you order pizza. This is for the safety of your precious animal as well as for the safety of individuals in cars.
Last night, I had to deliver to one of our farthest delivery points and this man has a lot of dogs. Two were outside in the rain and running loose when I arrived, one a beautiful Great Pirannese and a beautiful brindle colored pit bull. They happily greeted me at my car door and were so excited. They never jumped on me, didn't play rough, anything like that. Actually, the pit bull scooted on the ground as I walked up to the door and then sat at my feet while I waited for the home owner to answer the door. On my way to leave was when the trouble started.
I got into my car and proceeded to drive off. The big white dog (I will not try to spell it again because I know I screwed up the spelling of that) ran alongside the car, and the pit kept trying to jump in front of the car. I called the homeowner and he came out and played with them for a minute and then went back inside, and the dogs proceeded to chase me (again). As they had a long driveway this took quite a bit to actually make it out of their driveway. When I finally made it to the road the pit jumped in front of my car one last time and then started running alongside the road at full blast.
Then the unfortunate happened. The pit was so busy looking back for me coming up the road that he never noticed that he had run into the main highway until it was too late. I had to call the homeowner to let him know his dog had been hit by another car. I also had to call 911 because the car that hit him went off the road! No one was injured except for the dog. Please don't let this happen to your dog.
So please, if you have dogs, please be respectful of others around you and fence or restrain them. It is for their safety as well as other peoples. That's all I have to say about that.
Total deliveries: 5
Total miles driven: 41
Total tips: 23.00
Total hours worked: 2.5
Approx hourly: $15.75
Delivery Don't: If you have dogs that like to chase cars, please restrain them when you order pizza. This is for the safety of your precious animal as well as for the safety of individuals in cars.
Last night, I had to deliver to one of our farthest delivery points and this man has a lot of dogs. Two were outside in the rain and running loose when I arrived, one a beautiful Great Pirannese and a beautiful brindle colored pit bull. They happily greeted me at my car door and were so excited. They never jumped on me, didn't play rough, anything like that. Actually, the pit bull scooted on the ground as I walked up to the door and then sat at my feet while I waited for the home owner to answer the door. On my way to leave was when the trouble started.
I got into my car and proceeded to drive off. The big white dog (I will not try to spell it again because I know I screwed up the spelling of that) ran alongside the car, and the pit kept trying to jump in front of the car. I called the homeowner and he came out and played with them for a minute and then went back inside, and the dogs proceeded to chase me (again). As they had a long driveway this took quite a bit to actually make it out of their driveway. When I finally made it to the road the pit jumped in front of my car one last time and then started running alongside the road at full blast.
Then the unfortunate happened. The pit was so busy looking back for me coming up the road that he never noticed that he had run into the main highway until it was too late. I had to call the homeowner to let him know his dog had been hit by another car. I also had to call 911 because the car that hit him went off the road! No one was injured except for the dog. Please don't let this happen to your dog.
So please, if you have dogs, please be respectful of others around you and fence or restrain them. It is for their safety as well as other peoples. That's all I have to say about that.
Total deliveries: 5
Total miles driven: 41
Total tips: 23.00
Total hours worked: 2.5
Approx hourly: $15.75
Sunday, September 20, 2009
You're only old if you act old
This weekend we have been blessed to have an Air Force reunion at our hotel. These guys were based in our region back in the late 1950's! They have been to Iceland and such. Oh the stories you can overhear just listening to these men!
At first I was a little apprehensive about these men because I kept hearing the phrase "you are too young to understand." I am not that old, but I'm not young either. I've experienced things in my life and I understand quite a few things. Please don't discount me because of my age!
But, this morning these gentlemen have been very thankful for everything done this week. I can't tell you how many times I have been hugged. And now I've been told that I have an "old soul" and they have enjoyed talking to me as well! That made me feel good!
These guys are so funny. You would think that eventually they would run out of things to talk about. But you know what? They have been up around 7 every morning and talk straight until around 10 or 10:30 every night. They are still carrying on spirited conversations! I guess you never have enough to say!
At first I was a little apprehensive about these men because I kept hearing the phrase "you are too young to understand." I am not that old, but I'm not young either. I've experienced things in my life and I understand quite a few things. Please don't discount me because of my age!
But, this morning these gentlemen have been very thankful for everything done this week. I can't tell you how many times I have been hugged. And now I've been told that I have an "old soul" and they have enjoyed talking to me as well! That made me feel good!
These guys are so funny. You would think that eventually they would run out of things to talk about. But you know what? They have been up around 7 every morning and talk straight until around 10 or 10:30 every night. They are still carrying on spirited conversations! I guess you never have enough to say!
Saturday, September 19, 2009
Delivery Do's and Don'ts for 9/18/09
Ok, so last night went smashingly! I don't have a don't to post! Last night I got to deliver pizza to some of the sweetest, most considerate individuals. These are the kind of people that I love deliver to!
Delivery Do #1: If there is something you like about your delivery driver, tell them! Even if it is something seemingly small and insignificant, it is still a compliment that might make our day! Last night I was told
1) I'm the prettiest delivery driver they have ever had. And they also said that they can tell I take pride in myself and smiling for them! This meant a lot to me that they could tell that I smile no matter what is going on!
2) They get excited when they see that I am delivering because I get there the fastest! Ok, I occasionally catch myself speeding, but most of the time I am pushing the speed limit, if it says 30 I'm going 30 (and that includes the curve where I really should slow down to 15mph)
3) The last couple was really cute, they gave me the weirdest compliment, but it was the one I liked the most! They love my driving, I am apparently the only driver who doesn't back up in their yard and over her flowers, because I am the only driver who is competent enough to drive down their driveway completely in reverse! Now mind you, this is not a short driveway, it is almost 1/2 mile long! But I have to say I love delivering to them because I love driving down their driveway backwards!
So for the night I had:
2 1/2 hours.
6 deliveries
32 miles
$33 in tips
for approximately $19.75 an hour!
Like I said it was a good night! I went home in a good mood!
Oh, and even better, the wicked wizard of the west is no longer manager! I will be getting the hours I need rather than the hours he has left over! I love that I don't have to prove myself to the new manager because he knows my work ethic, likes my work ethic, and truly believes in fair for seniority! (I'm the 2nd longest employee there) So lets give a big hip hip hooray for new management that actually knows how to manage!
Delivery Do #1: If there is something you like about your delivery driver, tell them! Even if it is something seemingly small and insignificant, it is still a compliment that might make our day! Last night I was told
1) I'm the prettiest delivery driver they have ever had. And they also said that they can tell I take pride in myself and smiling for them! This meant a lot to me that they could tell that I smile no matter what is going on!
2) They get excited when they see that I am delivering because I get there the fastest! Ok, I occasionally catch myself speeding, but most of the time I am pushing the speed limit, if it says 30 I'm going 30 (and that includes the curve where I really should slow down to 15mph)
3) The last couple was really cute, they gave me the weirdest compliment, but it was the one I liked the most! They love my driving, I am apparently the only driver who doesn't back up in their yard and over her flowers, because I am the only driver who is competent enough to drive down their driveway completely in reverse! Now mind you, this is not a short driveway, it is almost 1/2 mile long! But I have to say I love delivering to them because I love driving down their driveway backwards!
So for the night I had:
2 1/2 hours.
6 deliveries
32 miles
$33 in tips
for approximately $19.75 an hour!
Like I said it was a good night! I went home in a good mood!
Oh, and even better, the wicked wizard of the west is no longer manager! I will be getting the hours I need rather than the hours he has left over! I love that I don't have to prove myself to the new manager because he knows my work ethic, likes my work ethic, and truly believes in fair for seniority! (I'm the 2nd longest employee there) So lets give a big hip hip hooray for new management that actually knows how to manage!
Sunday, September 13, 2009
Liars irritate the snot out of me
So tonight started fairly smoothly. Not a whole lot of people to check in, not a lot of laundry to do, etc. I was kinda excited since I wasn't feeling too hot.
Well all of that changed. First, this gentleman kept calling asking about room types, room rates, payment methods, etc. He kept calling back and calling back and calling back. All in all I spent almost an hour on the phone with him! I was so glad when 5 minutes went by and he hadn't called back!
Well then he came in. He wanted our most expensive room for one adult, and he was paying cash. All seemed to be in order when I checked him in and sent him on his way.
Well about 20 minutes went by and he called (again). And said that the tub had hairs in it and it was dirty. So I went up to investigate. Now anytime I do that I go and look at a room that is identical to the room I'm going to investigate so that I know exactly what I'm looking at that is wrong. First thing I discover is that there are two people in the room (even though I had asked him how many adults were going to be staying and he had said one). Then when I looked at the tub, there was standing water in the tub (meaning that they had turned the tub on already) and the lady was putting on clothes and there was a towel missing (she probably used it)! Where do you think the hair came from!?! YOU LIAR!
So I told them "let me go see what I can do about it". I hadn't even made it back to the desk and he was calling AGAIN, asking if they could smoke in the room. I told him "No sir, that's why there is a no smoking sign right underneath the room number". He was like "oh okay" and hung up.
Then he called back AGAIN! "Can you just switch us to a smoking room?" "Yes sir, I can do that" I made sure to charge him for the two adults that would be in the room. I made sure everything was ok, gave him a refund on the difference between the two rooms, and again checked to make sure everything was ok. And he said great.
I called up to his room once they had ample time to get there, and again checked to make sure that everything was ok. It was. Good. Maybe I can be done with him for the rest of the evening.
I wish I was that lucky.
He called AGAIN. Asking why can't we rent a movie. "well sir, you have to pay for the movies, and since you paid cash in the exact amount, then the movies will not activate since there is no money left to go towards those" oh ok. He hung up.
Now I should mention that I have been trying to go to the bathroom for the past 1/2 hour but everytime I almost get there the phone rings (him).
I start to head to the bathroom again, and guess what happens!? THE PHONE RINGS! Guess who it is? You'll never guess! IT WAS HIM!
"Well how much money do I need to give you so we can watch movies" "Well sir that depends on what type of movie you want to watch" "Pornos" I just said $45 deposit. and he said "Oh ok, well we will call you back in a minute" and before I thought I said "Please give me 5 minutes before you call back." Haha. So now it's 10 minutes later, my bladder has emptied, he hasn't called, and my dinner is heating up. Hopefully he will stay quiet until someone else comes to relieve my shift.
I want this night over quicker!
Well all of that changed. First, this gentleman kept calling asking about room types, room rates, payment methods, etc. He kept calling back and calling back and calling back. All in all I spent almost an hour on the phone with him! I was so glad when 5 minutes went by and he hadn't called back!
Well then he came in. He wanted our most expensive room for one adult, and he was paying cash. All seemed to be in order when I checked him in and sent him on his way.
Well about 20 minutes went by and he called (again). And said that the tub had hairs in it and it was dirty. So I went up to investigate. Now anytime I do that I go and look at a room that is identical to the room I'm going to investigate so that I know exactly what I'm looking at that is wrong. First thing I discover is that there are two people in the room (even though I had asked him how many adults were going to be staying and he had said one). Then when I looked at the tub, there was standing water in the tub (meaning that they had turned the tub on already) and the lady was putting on clothes and there was a towel missing (she probably used it)! Where do you think the hair came from!?! YOU LIAR!
So I told them "let me go see what I can do about it". I hadn't even made it back to the desk and he was calling AGAIN, asking if they could smoke in the room. I told him "No sir, that's why there is a no smoking sign right underneath the room number". He was like "oh okay" and hung up.
Then he called back AGAIN! "Can you just switch us to a smoking room?" "Yes sir, I can do that" I made sure to charge him for the two adults that would be in the room. I made sure everything was ok, gave him a refund on the difference between the two rooms, and again checked to make sure everything was ok. And he said great.
I called up to his room once they had ample time to get there, and again checked to make sure that everything was ok. It was. Good. Maybe I can be done with him for the rest of the evening.
I wish I was that lucky.
He called AGAIN. Asking why can't we rent a movie. "well sir, you have to pay for the movies, and since you paid cash in the exact amount, then the movies will not activate since there is no money left to go towards those" oh ok. He hung up.
Now I should mention that I have been trying to go to the bathroom for the past 1/2 hour but everytime I almost get there the phone rings (him).
I start to head to the bathroom again, and guess what happens!? THE PHONE RINGS! Guess who it is? You'll never guess! IT WAS HIM!
"Well how much money do I need to give you so we can watch movies" "Well sir that depends on what type of movie you want to watch" "Pornos" I just said $45 deposit. and he said "Oh ok, well we will call you back in a minute" and before I thought I said "Please give me 5 minutes before you call back." Haha. So now it's 10 minutes later, my bladder has emptied, he hasn't called, and my dinner is heating up. Hopefully he will stay quiet until someone else comes to relieve my shift.
I want this night over quicker!
Thursday, September 10, 2009
Slow but slightly fun night
Tonight has been rather slow at the hotel, but it has been interesting none the less.
The freckled face pizza delivery guy keeps getting deliveries here, and each time he comes in he rattles off some random factoid or quote that gets me giggling inside! It has been a slight break from the normal monotany!
I also had a guest that recognized me as soon as she walked in. She didn't recognize me for who I am, but she recognized my mother in me. She told me how wonderful my mom is (I knew that already) and how my mom had helped her through her mother's death. And then she said she was sorry to hear about my own grandmother's passing. I don't think this lady knows how much of a blessing she was because she seemed to understand exactly my feelings, and she barely said anything!
Yeah I'm feeling kinda light hearted today! I am feeling good!
Oh, and I've signed up 5 new people for the honors program! I feel accomplished!
Oh but I did do something kinda stupid today. I was doing laundry and I was so excited I was going to get most of it done before Kim got here, but no! Stupid me forgot to put the laundry from the washing machine to the dryer....whoops! So now I'm running behind and writing a blog while I wait for the dryer! Dangit! Oh well, Kim still loves me!
The freckled face pizza delivery guy keeps getting deliveries here, and each time he comes in he rattles off some random factoid or quote that gets me giggling inside! It has been a slight break from the normal monotany!
I also had a guest that recognized me as soon as she walked in. She didn't recognize me for who I am, but she recognized my mother in me. She told me how wonderful my mom is (I knew that already) and how my mom had helped her through her mother's death. And then she said she was sorry to hear about my own grandmother's passing. I don't think this lady knows how much of a blessing she was because she seemed to understand exactly my feelings, and she barely said anything!
Yeah I'm feeling kinda light hearted today! I am feeling good!
Oh, and I've signed up 5 new people for the honors program! I feel accomplished!
Oh but I did do something kinda stupid today. I was doing laundry and I was so excited I was going to get most of it done before Kim got here, but no! Stupid me forgot to put the laundry from the washing machine to the dryer....whoops! So now I'm running behind and writing a blog while I wait for the dryer! Dangit! Oh well, Kim still loves me!
Sunday, September 6, 2009
It would be nice if you hung up before you called me names
I'm working at the hotel tonight. Up until about 30 minutes ago things were going fairly smooth and quiet. And then a customer came to check in. While I was checking him in, the telephone rang. So, I said just one moment and transfered the line over to the reservations desk. We pay to have that convenience, and at times like this when I am busy checking someone in it is a true blessing. I no sooner finish checking the guest in and the phone rings again. Same dude as before. He began to yell and curse at me for transferring him to reservations! I apologized to him. He continued to get louder and more irate. I apologized again. He rather loudly pointed out "I'm an F***ing gold member". I apologized again. At which point he said I will take my business elsewhere but not before I have you fired. I apologized again and this time was able to get in the words, would you like me to take your reservation now? NO and then you hear the phone fumble and right before the line clicked dead I heard the words that have me so upset and brought me to tears...C*** Whore.
What did I do to deserve this? What could I have done to avoid that? I thought I was doing the right thing by not having him wait approximately 5 minutes while I finished checking the other guest in! By the time I finished checking the other guest in, he could have had his reservation made! I feel belittled. I feel dehumanized. I feel crappy. I feel like I need a root beer float.
I can't wait for 11pm to get here so I can go home. Hopefully I will never have to run into this guy again. I am too good to be treated like that. Whatever you have going wrong in your life, pleae don't take it out on me.
What did I do to deserve this? What could I have done to avoid that? I thought I was doing the right thing by not having him wait approximately 5 minutes while I finished checking the other guest in! By the time I finished checking the other guest in, he could have had his reservation made! I feel belittled. I feel dehumanized. I feel crappy. I feel like I need a root beer float.
I can't wait for 11pm to get here so I can go home. Hopefully I will never have to run into this guy again. I am too good to be treated like that. Whatever you have going wrong in your life, pleae don't take it out on me.
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